8605 Santa Monica Blvd., West Hollywood CA 90069

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Office Hours

Mon-Sun | 8am – 10pm

At Genesis LA Transport, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us in connection with our medical transportation services. Please read this policy carefully to understand our practices regarding your personal information and how we handle it.

1. Collection of Personal Information

We may collect various types of personal information from you, including but not limited to:

  • Contact information (such as name, address, phone number, and email address)
  • Medical information (such as medical history, diagnoses, and treatment records)
  • Financial information (such as payment details and insurance information)
  • Emergency contact information
  • Transportation and scheduling preferences

2. Use of Personal Information

We use the personal information collected solely for the following purposes:

  • Providing safe and efficient medical transportation services
  • Capturing and maintaining accurate customer records
  • Communicating with you regarding your transportation needs
  • Ensuring compliance with legal and regulatory requirements
  • Processing payments and managing billing and insurance claims

3. Disclosure of Personal Information

We may disclose your personal information to the following recipients, strictly on a need-to-know basis:

  • Our employees, contractors, and authorized agents involved in providing transportation services
  • Healthcare professionals and facilities involved in your medical care
  • Insurance providers for billing and claims purposes
  • Government authorities when required by law or for legal proceedings
  • Third-party service providers that assist us in operating our business (e.g., IT support, payment processing)

4. Security of Personal Information

We take the security of your personal information seriously. We implement reasonable physical, technical, and administrative safeguards to protect against unauthorized access, use, disclosure, alteration, or destruction of your personal information.

5. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

You have the right to access, update, correct, or delete your personal information held by Genesis LA Transport. You may also withdraw your consent for the collection and use of your personal information, subject to legal or contractual restrictions. To exercise these rights or make any inquiries concerning your personal information, please contact us using the contact details provided at the end of this Privacy Policy.

7. Updates to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. It is your responsibility to review this Privacy Policy periodically to stay informed about any updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Genesis LA Transport
Address: 8605 Santa Monica Blvd., West Hollywood CA 90069
Phone: (888) 877 3650
Email: info@genesislatransport.com

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

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    Frequently Asked Questions

    Genesis Provides Safe and Comfortable Transportation

    What types of medical transportation services do you provide?

    We offer a range of medical transportation services, including ambulances, wheelchair-accessible vehicles, and non-emergency medical transportation to cater to different needs.

    Who is eligible for non-emergency medical transportation?

    Non-emergency medical transportation is typically available for individuals who require assistance in traveling to medical appointments but do not need urgent medical care.

    How can I request medical transportation services?

    You can request our services by contacting our dedicated hotline or through our online platform. Our team will assist you in scheduling and coordinating transportation based on your needs.

    Are your vehicles equipped with medical amenities?

    Yes, our vehicles are equipped with necessary medical amenities to ensure the safety and comfort of passengers during transportation. This includes features like wheelchair ramps, stretcher options, and medical monitoring equipment.

    What areas do you serve for medical transportation?

    We provide medical transportation services within a specified geographic area. Our service areas may vary, so it's important to check with our team regarding coverage for your specific location.

    How much does medical transportation cost?

    The cost of medical transportation can vary based on the type of service required, distance traveled, and specific accommodations needed. We provide transparent pricing, and our team can offer a cost estimate based on your individual circumstances.